WE ARE STILL HERE; WE ARE STILL HELPING PEOPLE WTH PRIORITY ISSUES

We have launched an action plan to continue an essential service that focuses and targets those who are most vulnerable in our region.

DAGCAS has a duty of care to our clients, our staff, our volunteers and the public in complying with government guidance to help contain the spread of COVID-19. Therefore we have taken the difficult decision to stop all face to face contact with the public across all our bureaus and outreach clinics.

We are delivering an essential service that fully focuses its attention on telephone, webchat and email enquiries.

These are unprecedented times for everyone, we will be here to help people navigate through these challenges that we are facing. DAGCAS offers independent, impartial, free advice to people in Dumfries and Galloway. People are currently contacting us for help with issues such as Universal Credit, employment, finance and other benefits.

We are extra busy during these challenging times and appreciate your patience. To manage demand and pressure on our telephone lines we have a minium of 10 Advisers answering the phone lines and we are dealling with email enquiries as quickly as possible.

To help relieve the pressure on our phone lines please only call us if your enquiry is urgent, for all non-urgent enquiries please email. We thank you for this in advance.

People can access our essential services:


Find out more about Coronavirus ๐Ÿ‘‰nhsinform.scot/coronavirus

๐Ÿ’™๐Ÿ’›  We will give regular updates on our services. Best wishes from everyone from Dumfries and Galloway Citizens Advice๐Ÿ’™๐Ÿ’›

Close window
Call us: 0300 303 4321
Locations
Newton Stewart Sanquhar Kelloholm North West Resource Centre Midpark Hospital Kirkcudbright Dalbeattie Castle Douglas DGRI Drop-in-Clinic Cancer Information and Support Centre Moffat Langholm Annan CAB Stranraer CAB Dumfries CAB (Headquarters)
Pages
UPDATE: CORONAVIRUS Contact us Eu Citizen feeling in the dark about Brexit? Helpline & Webchat Phone and email advice Request a home visit Book an appointment Drop-in Health Latest Volunteer for Us Fundraise for us Donate Get Involved Referrals Who we help Ways to get help Get Help Family Kinship Care Immigration Housing and Homelessness Law and Courts Work Debt and Money Consumer Rights Benefits Advice Subject Access Request Form Locations Who Funds Us Board of Directors Privacy and Cookie Policy What We Do Who we are Home
Posts
Is Coronavirus impacting your life? PRESS RELEASE UPDATE: COVID-19 SOUTH OF SCOTLAND MSP COLIN SMYTH PRAISES AMAZING WORK OF LOCAL CITIZENS ADVICE SERVICES AND CALLS FOR MORE PEOPLE TO CONSIDER VOLUNTEERING ARE YOU AN EU CITIZEN AND DO YOU WANT TO STAY IN SCOTLAND? PRESS RELEASE Scottish Gas (British Gas) Prepayment Keys / Cards Immediate Care Practitioner Course- Psychological First Aid Training ๐ŸŽ„๐ŸŽ„STEWARTRY FESTIVE SERVICE ๐ŸŽ„๐ŸŽ„ Our Christmas Opening Hours Energy Best Deal ๐Ÿ’ธ๐Ÿ”Œ Changing your energy supplier is easy and can save you money ๐Ÿ’ก๐Ÿ’ท๐Ÿ’ณ Eu Citizen feeling in the dark about Brexit? New Communications and Volunteer Manager for Dumfries and Galloway Citizens Advice Service Free Screening of “I, Daniel Blake” Help to Claim and Money Talk Team- Challenging Poverty! Annan Kinship Carers Support Group – New Members Wanted Challenge Poverty Week – Warm Home Discount Advice Session Information for ex-employees of Border Cars Volunteer For Us Susan Completes Generalist Training EU Citizens Support Scheme Glasgow Outreach – Kinship Care New Chief Executive Officer for Dumfries and Galloway Citizens Advice Service Debt Awareness Universal Credit Help to Claim Service Press release Best Start Grant
 
Home | Get Help | Ways to get help | Request a home visit
Ways to get help

Request a home visit

DAGCAS is complying with government guidance to help contain the spread of COVID-19. All face to face contact with the public will STOP from Monday 23rd March 2020.

We will deliver an essential service that fully focuses its attentions on telephone, webchat and email enquiries.

All our CABs provide a home visit service for those who require advice but are unable to travel.ย Please telephone us on 0300 303 4321 to discuss your options.

 
 
Ways to get help
 
Drop-in

Come along to one of our drop-in sessions, we are here to help everyone.

Read more
Book an appointment

For further assistance book an appointment with one of our advisors in a DAGCAS office.

Read more
Phone and email advice

We also provide assistance via telephone and email.

Read more
Request a home visit

Our CAB advisors provide a home visit service for those unable to travel.

Read more
 
This site uses cookies.
Configure
 
Read our privacy policy

This site uses cookies for marketing, personalisation, and analysis purposes. You can opt out of this at any time or view our full privacy policy for more information.