WE ARE STILL HERE; WE ARE STILL HELPING PEOPLE WTH PRIORITY ISSUES

We have launched an action plan to continue an essential service that focuses and targets those who are most vulnerable in our region.

DAGCAS has a duty of care to our clients, our staff, our volunteers and the public in complying with government guidance to help contain the spread of COVID-19. Therefore we have taken the difficult decision to stop all face to face contact with the public across all our bureaus and outreach clinics.

We are delivering an essential service that fully focuses its attention on telephone, webchat and email enquiries.

These are unprecedented times for everyone, we will be here to help people navigate through these challenges that we are facing. DAGCAS offers independent, impartial, free advice to people in Dumfries and Galloway. People are currently contacting us for help with issues such as Universal Credit, employment, finance and other benefits.

We are extra busy during these challenging times and appreciate your patience. To manage demand and pressure on our telephone lines we have a minium of 10 Advisers answering the phone lines and we are dealling with email enquiries as quickly as possible.

To help relieve the pressure on our phone lines please only call us if your enquiry is urgent, for all non-urgent enquiries please email. We thank you for this in advance.

People can access our essential services:

By telephone at 0300 303 4321 (Free from Landlines but from mobile may vary)
By email, fill out and send the enquiry form 👉 bit.ly/3bcRCWR
Universal Credit Help to Claim service at 0800 023 2581
Money Talk Team at 0800 085 7145
Use our information system to find out the answer to your Citizens Advice enquiries 👉 Bit.ly/3b41lP7

Find out more about Coronavirus 👉nhsinform.scot/coronavirus

💙💛 We will give regular updates on our services. Best wishes from everyone from Dumfries and Galloway Citizens Advice💙💛

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Newton Stewart Sanquhar Kelloholm North West Resource Centre Midpark Hospital Kirkcudbright Dalbeattie Castle Douglas DGRI Drop-in-Clinic Cancer Information and Support Centre Moffat Langholm Annan CAB Stranraer CAB Dumfries CAB (Headquarters)

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Ways to get help

Drop-in

DAGCAS is complying with government guidance to help contain the spread of COVID-19. All face to face contact with the public will STOP from Monday 23rd March 2020 across all our bureaus and outreach clinics.

We will deliver an essential service that fully focuses its attentions on telephone, webchat and email enquiries.

When you enter one of our Citizens Advice Bureaux for the first time, you will be welcomed at reception and asked your name and postcode. Our volunteer advisers help a lot of people, so it is likely that you will have to wait to be seen.

An adviser will collect you and accompany you to a small interview room, where your issue can be heard confidentially. Having noted down details, the adviser may be able to offer preliminary advice, or may choose to refer you to a specialist adviser for your particular problem. A date for a future meeting can then be fixed.

It is extremely helpful, and will speed things up, if you are able to bring any paperwork relevant to the issue you wish to discuss when you first visit us.

Remember, our advice is free, confidential and non-judgemental. We are here to help everyone.

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Speak to us in person.

Ways to get help

Come along to one of our drop-in sessions, we are here to help everyone.

Request a home visit

Our CAB advisors provide a home visit service for those unable to travel.

Book an appointment

For further assistance book an appointment with one of our advisors in a DAGCAS office.

Helpline & Webchat

Help to Claim A new helpline service for people who need help making a Universal Credit claim and get their first payment on time and in full. People can access…

Dumfries and Galloway Citizens Advice Service, Scottish National Standards for Information & Advice Type III Accredited.
Scottish Charity Number SC027107 Dumfries & Galloway Citizens Advice Service is a limited by Guarantee No. 179254
Registered office at 81-85 Irish Street Dumfries DG1 2PQ
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