Ways to get help

Drop-in

When you enter one of our Citizens Advice Bureaux for the first time, you will be welcomed at reception and asked your name and postcode. Our volunteer advisers help a lot of people, so it is likely that you will have to wait to be seen. 

An adviser will collect you and accompany you to a small interview room, where your issue can be heard confidentially. Having noted down details, the adviser may be able to offer preliminary advice, or may choose to refer you to a specialist adviser for your particular problem. A date for a future meeting can then be fixed.

It is extremely helpful, and will speed things up, if you are able to bring any paperwork relevant to the issue you wish to discuss when you first visit us. 

Remember, our advice is free, confidential and non-judgemental. We are here to help everyone.

 
 
Ways to get help
 
Phone and email advice

We also provide assistance via telephone and email.

Read more
Helpline & Webchat

Help to Claim A new helpline service for people who need help making a Universal Credit claim and get their first payment on time and in full. People can access…

Read more
Drop-in

Come along to one of our drop-in sessions, we are here to help everyone.

Read more
Book an appointment

For further assistance book an appointment with one of our advisors in a DAGCAS office.

Read more
 
This site uses cookies.
Configure
 
Read our privacy policy

This site uses cookies for marketing, personalisation, and analysis purposes. You can opt out of this at any time or view our full privacy policy for more information.