WE ARE STILL HERE FOR TELEPHONE, EMAIL ENQUIRIES & WEBCHAT

In all, during 2020, we have dealt with 15556 client contacts with 22152 issues. We have helped clients gain £7.6 million; this is money that in all likelihood is being reinvested in our communities. We have also managed a 230% increase in employment issues for clients. WE CAN HELP MANY MORE. 

DAGCAS is complying with government guidance to help contain the spread of COVID-19. Due to the sharp rise in Coronavirus cases in Annandale and Wigtownshire our bureau in Annan, Stranraer and the Stewartry will STOP face to face contact with the public. However, Dumfries will remain open as of 6 January for appointments and a drop-in service.   

If you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser. 

We will deliver an essential service that focuses on telephone, webchat and email enquiries. 

For the latest updates on the Covid-19 outbreak and what it means for you, take a look at our advice website. 

For the latest Government Guidance on new stay at home regulations in effect, click here. 

Find out more about Coronavirus by visiting nhs inform. 

You can access our essential services: 

We are extra busy during these challenging times and appreciate your patience. 

💙💛  Thanks for understanding, stay safe and well from everyone from Dumfries and Galloway Citizens Advice💙💛

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Home | News | Festive Period Opening Hours

Festive Period Opening Hours

10th December 2020

Our opening hours for Dumfries, Annan and Stranraer Bureaux over the Christmas and New Year Period. 

Monday 21st December – 9:30am-4:30pm (closed 12:30-1:30pm) 

Tuesday 22nd December – 9:30am-4:30pm (closed 12:30-1:30pm) 

Wednesday 23rd December – 9:30am-4:30pm (closed 12:30-1:30pm) 

Thursday 24th December – 9:00am -12.00 noon  

Friday 25th and Monday 28th December – CLOSED 

Tuesday 29th December – 9:30am-4:30pm (closed 12:30-1:30pm) 

Wednesday 30th December – 9:30am-4:30pm (closed 12:30-1:30pm) 

Thursday 31st December- – 9:00am -12.00noon 

Friday 1st and Monday 4th January – CLOSED 

Tuesday 5th January – Normal hours resume. 

Please note Castle Douglas Advice Clinic will be closed Wednesday 23 December and Wednesday 30 December 2020.

Normal hours in Castle Douglas Advice Clinic resume on Wednesday 6th Jan 2021. 

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Dumfries and Galloway Citizens Advice Service, Scottish National Standards for Information & Advice Type III Accredited.
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