WE ARE STILL HERE; WE ARE STILL HELPING PEOPLE WTH PRIORITY ISSUES

We have launched an action plan to continue an essential service that focuses and targets those who are most vulnerable in our region.

DAGCAS has a duty of care to our clients, our staff, our volunteers and the public in complying with government guidance to help contain the spread of COVID-19. Therefore we have taken the difficult decision to paused all face to face contact with the public across all our bureaus and outreach clinics.

We are delivering an essential service that fully focuses its attention on telephone, webchat and email enquiries.

These are unprecedented times for everyone, we will be here to help people navigate through these challenges that we are facing. DAGCAS offers independent, impartial, free advice to people in Dumfries and Galloway. People are currently contacting us for help with issues such as Universal Credit, employment, debt, finance and other benefits.

We are extra busy during these challenging times and appreciate your patience. To manage demand and pressure on our telephone lines we have a minium of 10 Advisers answering the phone lines and we are dealling with email enquiries as quickly as possible.

To help relieve the pressure on our phone lines please only call us if your enquiry is urgent, for all non-urgent enquiries please email. We thank you for this in advance.

People can access our essential services:


Find out more about Coronavirus by visiting nhs inform.

For more information about what Coronavirus means for you, check out our COVID-19 page.

💙💛  We will give regular updates on our services. Best wishes from everyone from Dumfries and Galloway Citizens Advice💙💛

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Home | Campaigns | EU Citizens Support Scheme

EU Citizens Support Scheme

9th August 2019

Dumfries and Galloway Citizens Advice Service (DAGCAS) launches a new service to assist EU Citizens and their family members with the EU Settlement Scheme.

EU Citizens intending to remain in the UK after it leaves the EU will need to apply to the EU Settlement Scheme before the end of the transition period (June 2021 if there is a deal, December 2020 if there is no deal). With no registration after that date, they won’t be able to continue living, working or studying in the UK. Each eligible family member has to apply individually, including children.

DAGCAS dedicated advisers based in Dumfries and Stranraer provide face-to face support to individuals wishing to apply to the EU Settlement Scheme.

Staff are also available to deliver information and awareness sessions for staff in local organisations.

To find out more about our EU Citizens support service, email EUCitizens@dagcas.org or visit www.dagcas.org

Advice is also available from the EU Citizens Support Helpline 0800 916 9847

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Dumfries and Galloway Citizens Advice Service, Scottish National Standards for Information & Advice Type III Accredited.
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