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In all, since March 2020, we have dealt with 15556 client contacts with almost 30000 issues. We have helped clients gain £7.6 million; this is money that in all likelihood is being reinvested in our communities. We have also managed a 230% increase in employment issues for clients. WE CAN HELP MANY MORE.  

DAGCAS is complying with government guidance to help contain the spread of COVID-19.  

We are now OPEN for face-to-face appointments and a drop-in service.  However, if you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser.  

We will deliver an essential service that focuses on telephone, webchat and email enquiries.  

For the latest updates on the Covid-19 outbreak and what it means for you, take a look at our advice website.  

For the latest Government Guidance on new stay at home regulations in effect, click here.  

Find out more about Coronavirus by visiting nhs inform.  

You can access our essential services:  

We are extra busy during these challenging times and appreciate your patience. 

💙💛  Thanks for understanding, stay safe and well from everyone from Dumfries and Galloway Citizens Advice💙💛

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Home | Campaigns | Struggling with your energy bills?

Struggling with your energy bills?

20th August 2020

We can help.  

Dumfries and Galloway Citizens Advice Service (DAGCAS) can give you free, impartial and confidential advice about all of your energy issues.

Our trained energy advisers can help you deal with any outstanding debts, as well as reducing your energy use and cutting your bills, switching supplier to get a better deal, applying for financial help towards your energy bills, or making a complaint.  

We can support you so that changing energy supplier is easy and straight forward.  We will also explain what energy and thermal efficiency means and what financial help could be out there to help you become more energy efficient.

We can give you help and support if you are struggling to pay energy bills.

Our Best Energy Deal Advisers can support you online or over the telephone.

For information and advice fill in our online enquiry form or calll us on 0300 303 4321.

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Dumfries and Galloway Citizens Advice Service, Scottish National Standards for Information & Advice Type III Accredited.
Scottish Charity Number SC027107 Dumfries & Galloway Citizens Advice Service is a limited by Guarantee No. 179254
Registered office at 81-85 Irish Street Dumfries DG1 2PQ
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