WE ARE STILL HERE; WE ARE STILL HELPING PEOPLE WITH PRIORITY ISSUES

The Government have now placed further Coronavirus restrictions BUT WE ARE STILL OPEN.

From 22nd March 2020, we have provided a service and helped over 7000 people with 10326 different issues. We have helped clients gain £3.7 million; this is money that in all likelihood is being reinvested in our communities. WE CAN HELP MANY MORE.

We are OPEN for appointments and a drop-in service from:

Monday- Thursday: 9:30am-4:30pm (closed 12:30-1:30pm)

Friday: 9:30am-4pm (closed 12:30-1:30pm)

We are expecting high demand and would request that if you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser.

If you are experiencing symptoms associated with coronavirus or are living with someone who is please do not attend any of our bureaux.

We will of course continue to follow government guidelines and these arrangements will be subject to on-going review.

You can access our essential services:

We are extra busy during these challenging times and appreciate your patience.

Find out more about Coronavirus by visiting nhs inform.

For more information about what Coronavirus means for you, check out our COVID-19 page.

💙💛  We will give regular updates on our services. Best wishes from everyone from Dumfries and Galloway Citizens Advice💙💛

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Home | News | Does your relative/neighbour/friend need advice and help? They don’t have a phone or access to internet?

Does your relative/neighbour/friend need advice and help? They don’t have a phone or access to internet?

17th April 2020

You can help them contact us.

We are engaging with the people who can get in touch with us, but what about the most vulnerable people who don’t own a mobile or don’t have access to the internet? How can they reach us for help and advice?

We ask you to get in touch if you are concerned about a neighbour, a friend, relative or someone in your community who needs our hep but can’t access our service themselves. If you know someone struggling and can not access our service by telephone or internet please call or email us (with their consent) on their behalf.

Call our freephone number 0300 303 4321 or email us by filling in our online enquiry form

We can help them through you.

Please look after one another. We are here to help everyone.

Download our poster below to help us raise awareness of our service to the most vulnerable in our region.

DAGCAS-Poster-Helping-people-access-our-services.Download
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Dumfries and Galloway Citizens Advice Service, Scottish National Standards for Information & Advice Type III Accredited.
Scottish Charity Number SC027107 Dumfries & Galloway Citizens Advice Service is a limited by Guarantee No. 179254
Registered office at 81-85 Irish Street Dumfries DG1 2PQ
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