Do you want a refund because of coronavirus?16th June 2020
If something you were planning to do has been cancelled because of coronavirus, there might be things you can do. For example, if you had travel plans or were going to an event.
You should check the website of the business or service you’re worried about or any emails you’ve received from them. They might have changed their normal rules to help you.
If you can’t pay your bills, check what extra help you can get.
If you had tickets for an event
What you can do will depend on who you bought the ticket from. Check if you can get a refund on an event ticket.
If you don’t want to go to an event anymore but it’s not been cancelled, you can’t get a refund.
If you’re meant to get married
No weddings can happen at the moment. You might be able to rearrange your wedding for a new date. Contact all of the services you’ve booked to check what they can do.
If you’ve got wedding insurance, check the terms and conditions to see what’s covered.
If you want to cancel something and your contract shows you’ll be charged a cancellation fee or you’ll lose your deposit, it might not be fair. Check the government guidance on wedding contracts on GOV.UK.
If you were treated unfairly when you asked for a refund
You can get advice from us directly. Call us on our freephone number 0300 303 4321 or email us by filling in our online enquiry form.
You can also report the company to Trading Standards – check how to report a company to Trading Standards.Back to News