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In all, since March 2020, we have dealt with 15556 client contacts with almost 30000 issues. We have helped clients gain £7.6 million; this is money that in all likelihood is being reinvested in our communities. We have also managed a 230% increase in employment issues for clients. WE CAN HELP MANY MORE.  

DAGCAS is complying with government guidance to help contain the spread of COVID-19.  

We are now OPEN for face-to-face appointments and a drop-in service.  However, if you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser.  

We will deliver an essential service that focuses on telephone, webchat and email enquiries.  

For the latest updates on the Covid-19 outbreak and what it means for you, take a look at our advice website.  

For the latest Government Guidance on new stay at home regulations in effect, click here.  

Find out more about Coronavirus by visiting nhs inform.  

You can access our essential services:  

We are extra busy during these challenging times and appreciate your patience. 

💙💛  Thanks for understanding, stay safe and well from everyone from Dumfries and Galloway Citizens Advice💙💛

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Home | COVID-19 | Coronavirus – getting benefits if you’re self-isolating

Coronavirus – getting benefits if you’re self-isolating

13th January 2021

If you can’t work because you’re self-isolating, you might be able to get:

You can’t get SSP and ESA at the same time. It’s usually best to get SSP if you can.

You can get a self-isolation support grant at the same time as SSP or ESA.

If you’re a social care worker in Scotland, you might be able to get your normal pay if you’re self-isolating.

If you’re self-employed

You might also be able to claim money from the government’s Self-employment Income Support Scheme.

You can check what help you can get if you’re self-employed.

If you’re returning to the UK from abroad

You might need to self-isolate – this is also called ‘quarantine’.

You can’t get SSP for being in quarantine. You might be able to get it for other reasons – for example if you have symptoms of coronavirus.

If you’re employed, talk to your employer about what you can do while you’re in quarantine – ask them if you can:

If you’re a social care worker

If you’re a social care worker and you’re self-isolating, you might be able to keep getting your normal pay.

You’re a social care worker if you work in the social care sector. For example, you work in:

You’ll only get your normal pay if you’re self-isolating because you have coronavirus or you’re following public health guidance. For example, you’re self-isolating because you’ve been in close contact with someone who has coronavirus.

Ask your employer to keep paying you your normal pay. They should apply to the Scottish Government’s Social Care Staff Support Fund to get the money back. 

Find out more about the Social Care Staff Support Fund.

Check if you can get a self-isolation support grant

You might be able to get a single payment of £500 from your local council if you’re employed or self-employed and you can’t work from home.

To get the grant you must be self-isolating at home because either:

You might also be able to get the grant if you can’t work and will lose income because you’re looking after a child who has been asked to self-isolate. Check your options if you need to change how you work to care for someone.

You can’t get the grant just because you have to quarantine when you enter the UK from abroad.

You should be able to get the payment if you get at least one of these benefits:

If you’re not getting any of the benefits, you could still get the payment if your council thinks you would be eligible for Universal Credit or if you’re struggling with your living costs because you can’t work.

You might also be able to get the grant if you’re on a low income and your immigration status means you have no recourse to public funds.

You can find out more and apply on your local council’s website. 

Councils will also phone people who are self-isolating to see if they need a grant or help applying.

Check if you can get SSP

You might get statutory sick pay (SSP) if you’re following government guidance to self-isolate.

You could get SSP if:

You can read the government guidance about self-isolating on NHS inform.

Check if you can get ESA

You might be able to claim Employment and Support Allowance (ESA) if you’re self-isolating because of coronavirus. For example, you might be self-isolating because you or someone you live with:

If you can get ESA, you’ll be paid from the first day you were sick or self-isolating.

You can check if you can get ESA

You might also be able to get Universal Credit if you’re on a low income or not working. Check if you can get Universal Credit.

If you’re already claiming benefits and start claiming Universal Credit, you won’t be able to go back to the benefit you were on before. Talk to an adviser before applying for Universal Credit.

Can’t find the answer to your question? Call our freephone number 0300 303 4321 or email us by filling in our online enquiry form.

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