WE ARE STILL HERE FOR TELEPHONE, EMAIL ENQUIRIES & WEBCHAT

In all, during 2020, we have dealt with 15556 client contacts with 22152 issues. We have helped clients gain £7.6 million; this is money that in all likelihood is being reinvested in our communities. We have also managed a 230% increase in employment issues for clients. WE CAN HELP MANY MORE. 

DAGCAS is complying with government guidance to help contain the spread of COVID-19. Due to the sharp rise in Coronavirus cases in Annandale and Wigtownshire our bureau in Annan, Stranraer and the Stewartry will STOP face to face contact with the public. However, Dumfries will remain open as of 6 January for appointments and a drop-in service.   

If you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser. 

We will deliver an essential service that focuses on telephone, webchat and email enquiries. 

For the latest updates on the Covid-19 outbreak and what it means for you, take a look at our advice website. 

For the latest Government Guidance on new stay at home regulations in effect, click here. 

Find out more about Coronavirus by visiting nhs inform. 

You can access our essential services: 

We are extra busy during these challenging times and appreciate your patience. 

💙💛  Thanks for understanding, stay safe and well from everyone from Dumfries and Galloway Citizens Advice💙💛

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Home | News | Congratulations to Kieran in his new role as a Financial Capability Adviser and Anti-Poverty Adviser.

Congratulations to Kieran in his new role as a Financial Capability Adviser and Anti-Poverty Adviser.

14th January 2021
Kieran Brown, Financial Capability Adviser & Anti-Poverty Adviser

“Hello, my name is Kieran and I have worked or DAGCAS for about 5 years now.  I started off as an administration assistant in the Dumfries Bureau through the Community Jobs Scotland scheme before moving up to work closely with the debt team as admin and then going on to my current roles of Financial Capability adviser and Anti-Poverty adviser.   

I enjoy working for DAGCAS because you are able to gain a wealth of knowledge from all staff that work there, but also are able to help people within the community.  The staff that work for DAGCAS are also another reason as to why I enjoy working there as they are very friendly, hardworking, and are always willing to help. 

As far as my background goes I have lived in Dumfries all my life and have went through primary and secondary school here.  I also went to college at the Dumfries and Galloway College where I completed a HNC and HND in computing.  Also before working for DAGCAS I worked at the local jobcentre doing work experience which involved helping clients with CVs and job searches.  Finally, in my spare time I mostly play video games which is a hobby of mine, but I also enjoy spending time with my new puppy who is a recent addition to my family.” 

Our Anti-Poverty Advisers will give you advice and practical support to help maximise your household income.  They will undertake benefit checks, provide advice and practical support to help tackle fuel poverty.  

They will also give you advice on budgeting, understanding financial products, and bank account options, to help improve financial capability. 

Get in touch with our advisers today: 

Call 0300 303 4321  

or  

Email us by filling in our online enquiry form 

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Dumfries and Galloway Citizens Advice Service, Scottish National Standards for Information & Advice Type III Accredited.
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