Christina’s Story

Over the years, we have been able to help thousands of people.

One such individual is Christina, who came to us for debt advice. Here she tells her story.

Latest

Early May bank holiday

Our offices will be closed for the Early May Bank Holiday. We will re-open as normal on Tuesday 8th May at 9 AM
New Advisers

Dumfries and Galloway Citizens Advice Service are delighted to welcome two newly qualified advisers to the Dumfries bureau. Lucile Giriat and Simon Ashton completed an intensive adviser training programme to become generalist advisers.
More services to tackle poverty in Dumfries and Galloway
Kinship Care

Contact your nearest CAB - where to get advice. If you can’t get to a CAB, call the confidential Kinship Care helpline on 0808 800 0006. Calls are free from landlines and most mobiles

Early May bank holiday

Our offices will be closed for the Early May Bank Holiday. We will re-open as normal on Tuesday 8th May at 9 AM
New Advisers

Dumfries and Galloway Citizens Advice Service are delighted to welcome two newly qualified advisers to the Dumfries bureau. Lucile Giriat and Simon Ashton completed an intensive adviser training programme to become generalist advisers.
More services to tackle poverty in Dumfries and Galloway
Help with energy costs
Cost of Living Report

New report finds huge price differences in local shops, with poorest and rural areas hit hardest
Tackling Poverty Conference

Our staff and volunteers will be attending the Tackling Poverty Conference hosted by Dumfries and Galloway Council on Monday 16th of October from 10am to 4pm. Feel free to stop by our stand and say hello!
Case Study - Tenancy Deposit

Client had left a private rented property, having giving the correct notice. The landlord withheld £140 from the client’s deposit for cleaning costs which the client does not agree with as he left the property in a clean & tidy manner. The landlord did not lodge the deposit in an appropriate scheme therefore the client is not able to have this matter dealt with through mediation.
Case Study - Rent Arrears

Client lost his job 4 weeks ago. Client has depression which has worsened and caused him to miss work through drinking. Client has not coped with loss of job and has hidden himself away in his flat since and not spoken to anyone. Concerned friends eventually gained access and persuaded client to see his GP and to find out about claiming benefits. GP issued sick line for Depression. Client has had no money for a month and has nothing left to live on
Case Study - Personal Independence Payment (PIP)

Client lost his job 4 weeks ago. Client has depression which has worsened and caused him to miss work through drinking. Client has not coped with loss of job and has hidden himself away in his flat since and not spoken to anyone. Concerned friends eventually gained access and persuaded client to see his GP and to find out about claiming benefits. GP issued sick line for Depression. Client has had no money for a month and has nothing left to live on.
We are here to help

Who we are

Dumfries and Galloway Citizens Advice Service (DAGCAS) is an independent charity. DAGCAS provides free confidential advice and assistance to the public via its four Citizens Advice Bureaux, which are located in Annan, Castle Douglas, Dumfries and Stranraer
Volunteer for us

To stay open, Citizens Advice Bureaux rely on volunteers. They provide the majority of advice, becoming generalist experts or focusing on a specialist area such as debt or Benefits.
Cost of Living Report

New report finds huge price differences in local shops, with poorest and rural areas hit hardest
Reports and publications
Outreach

For those unable to attend any of our four Citizens Advice Bureaux (CAB), we run a number of Outreach advice clinics. They provide exactly the same type and standard of service as our CABs, and take place across the region:
Stranraer CAB
Dumfries CAB
Structure

Dumfries and Galloway Citizens Advice Service (DAGCAS) was Incorporated on September 25th 1997
Annan CAB
Referrals

Some of those using our services are referred by third parties or other agencies, such as GPs, local support agencies, charities or local and national government departments. If you are working with individuals who require our assistance please telephone 0300 303 4321 to discuss making a referral.