Christina’s Story

Over the years, we have been able to help thousands of people.

One such individual is Christina, who came to us for debt advice. Here she tells her story.

Latest

Time to think about those energy costs before autumn/winter come along

It's all very simple just contact your nearest Citizens Advice Bureau for free impartial advice.
New Galloway Outreach Clinic

New Galloway Town Hall Every second Monday, starting 25th June, we will run a drop-in clinic offering advice on benefits, energy, debt, employment, consumer rights, housing etc. 1.30 – 3.30 pm.
New Advisers

Dumfries and Galloway Citizens Advice Service are delighted to welcome two newly qualified advisers to the Dumfries bureau. Lucile Giriat and Simon Ashton completed an intensive adviser training programme to become generalist advisers.
More services to tackle poverty in Dumfries and Galloway

Time to think about those energy costs before autumn/winter come along

It's all very simple just contact your nearest Citizens Advice Bureau for free impartial advice.
New Galloway Outreach Clinic

New Galloway Town Hall Every second Monday, starting 25th June, we will run a drop-in clinic offering advice on benefits, energy, debt, employment, consumer rights, housing etc. 1.30 – 3.30 pm.
New Advisers

Dumfries and Galloway Citizens Advice Service are delighted to welcome two newly qualified advisers to the Dumfries bureau. Lucile Giriat and Simon Ashton completed an intensive adviser training programme to become generalist advisers.
More services to tackle poverty in Dumfries and Galloway
Help with energy costs
Cost of Living Report

New report finds huge price differences in local shops, with poorest and rural areas hit hardest
Tackling Poverty Conference

Our staff and volunteers will be attending the Tackling Poverty Conference hosted by Dumfries and Galloway Council on Monday 16th of October from 10am to 4pm. Feel free to stop by our stand and say hello!
Case Study - Tenancy Deposit

Client had left a private rented property, having giving the correct notice. The landlord withheld £140 from the client’s deposit for cleaning costs which the client does not agree with as he left the property in a clean & tidy manner. The landlord did not lodge the deposit in an appropriate scheme therefore the client is not able to have this matter dealt with through mediation.
Case Study - Rent Arrears

Client lost his job 4 weeks ago. Client has depression which has worsened and caused him to miss work through drinking. Client has not coped with loss of job and has hidden himself away in his flat since and not spoken to anyone. Concerned friends eventually gained access and persuaded client to see his GP and to find out about claiming benefits. GP issued sick line for Depression. Client has had no money for a month and has nothing left to live on
Case Study - Personal Independence Payment (PIP)

Client lost his job 4 weeks ago. Client has depression which has worsened and caused him to miss work through drinking. Client has not coped with loss of job and has hidden himself away in his flat since and not spoken to anyone. Concerned friends eventually gained access and persuaded client to see his GP and to find out about claiming benefits. GP issued sick line for Depression. Client has had no money for a month and has nothing left to live on.