WE ARE STILL HERE FOR TELEPHONE, EMAIL ENQUIRIES & WEBCHAT
In all, since March 2020, we have dealt with 15556 client contacts with 22152 issues. We have helped clients gain £7.6 million; this is money that in all likelihood is being reinvested in our communities. We have also managed a 230% increase in employment issues for clients. WE CAN HELP MANY MORE.
DAGCAS is complying with government guidance to help contain the spread of COVID-19. Due to the sharp rise in Coronavirus cases in Wigtownshire our bureau in Stranraer will STOP face to face contact with the public.
However, Dumfries, Annan and Stewartry will remain open for URGENT appointments and a drop-in service and to see people who have no access to telephone and internet.
If you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser.
We will deliver an essential service that focuses on telephone, webchat and email enquiries.
For the latest updates on the Covid-19 outbreak and what it means for you, take a look at our advice website.
For the latest Government Guidance on new stay at home regulations in effect, click here.
Find out more about Coronavirus by visiting nhs inform.
You can access our essential services:
We are extra busy during these challenging times and appreciate your patience.
💙💛 Thanks for understanding, stay safe and well from everyone from Dumfries and Galloway Citizens Advice💙💛
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Home | News | Check if you can get a free TV licence
Check if you can get a free TV licence
19th August 2020
You might be able to get a free TV licence if someone in your household gets Pension Credit.
To get the discount, both of the following must apply to the licence holder:
- they’re 75 years or older
- they get Pension Credit or have a partner living at the same address who does
Apply for a TV licence at TV Licensing.
If you want to challenge a Pension Credit decision
You can challenge the decision on your claim if:
- you’re told you can’t get Pension Credit
- you don’t think you’ve received enough Pension Credit
Find out how you can challenge a decision.
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