WE ARE STILL HERE FOR TELEPHONE, EMAIL ENQUIRIES & WEBCHAT

In all, since March 2020, we have dealt with 15556 client contacts with 22152 issues. We have helped clients gain £7.6 million; this is money that in all likelihood is being reinvested in our communities. We have also managed a 230% increase in employment issues for clients. WE CAN HELP MANY MORE.

DAGCAS is complying with government guidance to help contain the spread of COVID-19. Due to the sharp rise in Coronavirus cases in Wigtownshire our bureau in Stranraer will STOP face to face contact with the public.

However, Dumfries, Annan and Stewartry will remain open for URGENT appointments and a drop-in service and to see people who have no access to telephone and internet.

If you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser.

We will deliver an essential service that focuses on telephone, webchat and email enquiries.

For the latest updates on the Covid-19 outbreak and what it means for you, take a look at our advice website.

For the latest Government Guidance on new stay at home regulations in effect, click here.

Find out more about Coronavirus by visiting nhs inform.

You can access our essential services:

By telephone at 0300 303 4321 (Free from Landlines but from mobile may vary)
By email, fill out and send online enquiry form.
Universal Credit Help to Claim service at 0800 023 2581or click here to Webchat.
Money Talk Team (check if you can maximise your income) at 0800 085 7145 or click here to Webchat.
Use our information system to find out the answer to your Citizens Advice enquiries

We are extra busy during these challenging times and appreciate your patience.

💙💛 Thanks for understanding, stay safe and well from everyone from Dumfries and Galloway Citizens Advice💙💛

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Newton Stewart Sanquhar Kelloholm North West Resource Centre Midpark Hospital Kirkcudbright Dalbeattie Castle Douglas DGRI Drop-in-Clinic Cancer Information and Support Centre Moffat Langholm Annan CAB Stranraer CAB Dumfries CAB (Headquarters)

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Home | COVID-19 | Changes to benefits

Changes to benefits

6th April 2020

The UK government has made changes that might affect the benefits you’re already getting, or benefits you’re going to claim.

All face-to-face benefits assessments or appointments at the Jobcentre Plus are postponed until at least 19 June 2020.

This means you don’t have to go to:

interviews if you’re starting a claim for JSA, ESA or Universal Credit
medical assessments for ESA, Universal Credit or PIP
appointments with your work coach.

Find out more about changes to benefits because of coronavirus.

If you’re not getting benefits, check what you could get.

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Dumfries and Galloway Citizens Advice Service, Scottish National Standards for Information & Advice Type III Accredited.
Scottish Charity Number SC027107 Dumfries & Galloway Citizens Advice Service is a limited by Guarantee No. 179254
Registered office at 81-85 Irish Street Dumfries DG1 2PQ
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