WE ARE STILL HERE; WE ARE STILL HELPING PEOPLE WTH PRIORITY ISSUES
We have launched an action plan to continue an essential service that focuses and targets those who are most vulnerable in our region.
DAGCAS has a duty of care to our clients, our staff, our volunteers and the public in complying with government guidance to help contain the spread of COVID-19. Therefore we have taken the difficult decision to paused all face to face contact with the public across all our bureaus and outreach clinics.
We are delivering an essential service that fully focuses its attention on telephone, webchat and email enquiries.
These are unprecedented times for everyone, we will be here to help people navigate through these challenges that we are facing. DAGCAS offers independent, impartial, free advice to people in Dumfries and Galloway. People are currently contacting us for help with issues such as Universal Credit, employment, debt, finance and other benefits.
We are extra busy during these challenging times and appreciate your patience. To manage demand and pressure on our telephone lines we have a minium of 10 Advisers answering the phone lines and we are dealling with email enquiries as quickly as possible.
To help relieve the pressure on our phone lines please only call us if your enquiry is urgent, for all non-urgent enquiries please email. We thank you for this in advance.
People can access our essential services:
- By telephone at 0300 303 4321 (Free from Landlines but from mobile may vary)
- By email, fill out and send online enquiry form.
- Universal Credit Help to Claim service at 0800 023 2581
- Money Talk Team at 0800 085 7145
- Use our information system to find out the answer to your Citizens Advice enquiries
Find out more about Coronavirus by visiting nhs inform.
For more information about what Coronavirus means for you, check out our COVID-19 page.
💙💛 We will give regular updates on our services. Best wishes from everyone from Dumfries and Galloway Citizens Advice💙💛
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Changes to benefits
6th April 2020
The UK government has made changes that might affect the benefits you’re already getting, or benefits you’re going to claim.
All face-to-face benefits assessments or appointments at the Jobcentre Plus are postponed until at least 19 June 2020.
This means you don’t have to go to:
- interviews if you’re starting a claim for JSA, ESA or Universal Credit
- medical assessments for ESA, Universal Credit or PIP
- appointments with your work coach.
Find out more about changes to benefits because of coronavirus.
If you’re not getting benefits, check what you could get.
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