WE ARE STILL HERE FOR TELEPHONE, EMAIL ENQUIRIES & WEBCHAT

In all, since March 2020, we have dealt with 15556 client contacts with 22152 issues. We have helped clients gain £7.6 million; this is money that in all likelihood is being reinvested in our communities. We have also managed a 230% increase in employment issues for clients. WE CAN HELP MANY MORE.

DAGCAS is complying with government guidance to help contain the spread of COVID-19. Due to the sharp rise in Coronavirus cases in Wigtownshire our bureau in Stranraer will STOP face to face contact with the public.

However, Dumfries, Annan and Stewartry will remain open for URGENT appointments and a drop-in service and to see people who have no access to telephone and internet.

If you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser.

We will deliver an essential service that focuses on telephone, webchat and email enquiries.

For the latest updates on the Covid-19 outbreak and what it means for you, take a look at our advice website.

For the latest Government Guidance on new stay at home regulations in effect, click here.

Find out more about Coronavirus by visiting nhs inform.

You can access our essential services:

By telephone at 0300 303 4321 (Free from Landlines but from mobile may vary)
By email, fill out and send online enquiry form.
Universal Credit Help to Claim service at 0800 023 2581or click here to Webchat.
Money Talk Team (check if you can maximise your income) at 0800 085 7145 or click here to Webchat.
Use our information system to find out the answer to your Citizens Advice enquiries

We are extra busy during these challenging times and appreciate your patience.

💙💛 Thanks for understanding, stay safe and well from everyone from Dumfries and Galloway Citizens Advice💙💛

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Home | News | Challenge Poverty Week – Warm Home Discount Advice Session

Challenge Poverty Week – Warm Home Discount Advice Session

2nd October 2019

Could you get £140 off your electricity bill under the Warm Home Discount Scheme?

You may be able to apply for help if:

Your energy supplier is part of the scheme
You’re on a low income and/or
You get certain means-tested benefits

Would you like some help to claim your discount?

As part of Challenge Poverty Week, Dumfries and Galloway Citizens Advice Service are holding 3 separate warm home discount sessions to help and advise the public:

Burns House, Harbour Street, Stranraer

When: Tues 8 October 2pm to 4pm

Who: The person who is named on the electricity account.

What: Bring your electricity account number with you.

Fed Up Café, Baptist Church, Bellevilla Road, Stranraer

When: Friday 11 October from Noon to 2pm

Who: The person who is named on the electricity account.

What: Bring your electricity account number with you.

The Machars Food Bank Lunch, Penninghame Church

When: Friday 11 October from Noon to 2pm

Who: The person who is named on the electricity account.

What: Bring your electricity account number with you.

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Dumfries and Galloway Citizens Advice Service, Scottish National Standards for Information & Advice Type III Accredited.
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