WE ARE STILL HERE; WE ARE STILL HELPING PEOPLE WTH PRIORITY ISSUES

We have launched an action plan to continue an essential service that focuses and targets those who are most vulnerable in our region.

DAGCAS has a duty of care to our clients, our staff, our volunteers and the public in complying with government guidance to help contain the spread of COVID-19. Therefore we have taken the difficult decision to stop all face to face contact with the public across all our bureaus and outreach clinics.

We are delivering an essential service that fully focuses its attention on telephone, webchat and email enquiries.

These are unprecedented times for everyone, we will be here to help people navigate through these challenges that we are facing. DAGCAS offers independent, impartial, free advice to people in Dumfries and Galloway. People are currently contacting us for help with issues such as Universal Credit, employment, finance and other benefits.

We are extra busy during these challenging times and appreciate your patience. To manage demand and pressure on our telephone lines we have a minium of 10 Advisers answering the phone lines and we are dealling with email enquiries as quickly as possible.

To help relieve the pressure on our phone lines please only call us if your enquiry is urgent, for all non-urgent enquiries please email. We thank you for this in advance.

People can access our essential services:


Find out more about Coronavirus ๐Ÿ‘‰nhsinform.scot/coronavirus

๐Ÿ’™๐Ÿ’›  We will give regular updates on our services. Best wishes from everyone from Dumfries and Galloway Citizens Advice๐Ÿ’™๐Ÿ’›

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Home | News | Challenge Poverty Week – Warm Home Discount Advice Session

Challenge Poverty Week – Warm Home Discount Advice Session

2nd October 2019

Could you get ยฃ140 off your electricity bill under the Warm Home Discount Scheme?

You may be able to apply for help if:

Would you like some help to claim your discount?

As part of Challenge Poverty Week, Dumfries and Galloway Citizens Advice Service are holding 3 separate warm home discount sessions to help and advise the public:

Burns House, Harbour Street, Stranraer

When: Tues 8 October 2pm to 4pm

Who: The person who is named on the electricity account.

What: Bring your electricity account number with you.

Fed Up Cafรฉ, Baptist Church, Bellevilla Road, Stranraer

When: Friday 11 October from Noon to 2pm

Who: The person who is named on the electricity account.

What: Bring your electricity account number with you.

The Machars Food Bank Lunch, Penninghame Church

When: Friday 11 October from Noon to 2pm

Who: The person who is named on the electricity account.

What: Bring your electricity account number with you.

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