WE ARE STILL HERE; WE ARE STILL HELPING PEOPLE WITH PRIORITY ISSUES

The Government have now placed further Coronavirus restrictions BUT WE ARE STILL OPEN.

From 22nd March 2020, we have provided a service and helped over 7000 people with 10326 different issues. We have helped clients gain £3.7 million; this is money that in all likelihood is being reinvested in our communities. WE CAN HELP MANY MORE.

We are OPEN for appointments and a drop-in service from:

Monday- Thursday: 9:30am-4:30pm (closed 12:30-1:30pm)

Friday: 9:30am-4pm (closed 12:30-1:30pm)

We are expecting high demand and would request that if you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser.

If you are experiencing symptoms associated with coronavirus or are living with someone who is please do not attend any of our bureaux.

We will of course continue to follow government guidelines and these arrangements will be subject to on-going review.

You can access our essential services:

We are extra busy during these challenging times and appreciate your patience.

Find out more about Coronavirus by visiting nhs inform.

For more information about what Coronavirus means for you, check out our COVID-19 page.

💙💛  We will give regular updates on our services. Best wishes from everyone from Dumfries and Galloway Citizens Advice💙💛

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Newton Stewart Sanquhar Kelloholm North West Resource Centre Midpark Hospital Kirkcudbright Dalbeattie Castle Douglas DGRI Drop-in-Clinic Cancer Information and Support Centre Moffat Langholm Annan CAB Stranraer CAB Dumfries CAB (Headquarters)
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Updates from Social Security Scotland Check if your redundancy is fair ANNUAL GENERAL MEETING Press Release- End of Furlough Scheme Support Having problems getting your furlough pay? We don’t want to alarm you Smart Meters and tackling fuel poverty Challenge Poverty Week 2020 Student housing – ending your agreement in halls D&G HandyVan UPDATE: CORONAVIRUS Meet Our new Smart Energy Adviser… Stop getting nuisance calls and texts Free online awareness sessions about the EU Settlement Scheme and the impact of Brexit for EU Citizens. Learn more about Laura Grierson, our Energy Adviser based in Dumfries. Meet Pam our new Energy Adviser based in Stranraer. Say Hello to Fergus, our new Anti Poverty Adviser in Stranraer Meet Simon, our Dumfries Anti Poverty Adviser. Meet Lynne, our new Anti Poverty Advisers based in Annan. Struggling with your energy bills? Check if you can get a free TV licence I have been affected by Coronavirus, can I claim benefits? Dumfries and Galloway Citizens Advice Service Opens Bureaux Do you want a refund because of coronavirus? Holiday cancelled due to COVID-19 Are you struggling to pay your rent? Struggling to pay your mortgage? Are you worried about being evicted? If you’re struggling to pay your bills Meet Alistair- Volunteer Solicitor Meet Irina- Volunteer Trainee Generalist Adviser Meet Kirsten- Volunteer Generalist Adviser Meet Derek- Volunteer Generalist Adviser Meet Stacey- Volunteer Generalist Adviser Meet Robert-Volunteer Generalist Adviser Meet Colin – Volunteer Generalist Adviser Meet Janice- Volunteer Generalist Adviser Are you worried about working due to COVID-19? Do you need to be off work to care for someone? Help for domestic abuse May Bank Holiday (VE Day) Kinship Care and Coronavirus I’m an Eu Citizen, what does Brexit means for me? What if an employee has more than one job? Can they still be furloughed? Struggling to pay back money you owe? My employer has asked me to return to work after 3 weeks of furlough, do I have to return? I can’t go to work because I need to look after my child, but my boss is threatening to sack me if I don’t. What should I do? My boss is forcing me to go to work but I’m scared of coronavirus. What should I do? My employer has drastically reduced my hours? Can I be furloughed? Does your relative/neighbour/friend need advice and help? They don’t have a phone or access to internet? Going to work “Thank you for you help, we are now well on the road to getting my mum some much needed help” Do you think shops are acting unfairly? Support for those at high COVID-19 risk I am a trades person, can I go into a customer’s house to do emergency work? Claim for your employees’ wages through the Coronavirus Job Retention Scheme Support for other forms of gender-based violence More Support for women, men, LGBT+ community, Ethnic Minority, Students and non UK citizens affected by domestic abuse… Press Release- 07/04/2020 Are you a young person? Are you worried about your health and well being? ⚠️ Warning Suspicious Email ⚠️ Managing money in the current crisis Struggling to pay your energy bills? Advice for businesses If you think shops aren’t acting fairly If you’re planning to travel abroad If you need to take time off to look after your children School closures and key workers Changes to benefits If you’re extremely vulnerable because of a medical condition Staying at home Watch out for coronavirus scams Health advice Caring for you mental health COVID-19 FAQ Furlough Staff Easter Break Is Coronavirus impacting your life? PRESS RELEASE SOUTH OF SCOTLAND MSP COLIN SMYTH PRAISES AMAZING WORK OF LOCAL CITIZENS ADVICE SERVICES AND CALLS FOR MORE PEOPLE TO CONSIDER VOLUNTEERING ARE YOU AN EU CITIZEN AND DO YOU WANT TO STAY IN SCOTLAND? PRESS RELEASE Scottish Gas (British Gas) Prepayment Keys / Cards Immediate Care Practitioner Course- Psychological First Aid Training 🎄🎄STEWARTRY FESTIVE SERVICE 🎄🎄 Our Christmas Opening Hours 💸🔌 Changing your energy supplier is easy and can save you money 💡💷💳 Eu Citizen feeling in the dark about Brexit? New Communications and Volunteer Manager for Dumfries and Galloway Citizens Advice Service Free Screening of “I, Daniel Blake” Help to Claim and Money Talk Team- Challenging Poverty! Annan Kinship Carers Support Group – New Members Wanted Challenge Poverty Week – Warm Home Discount Advice Session Information for ex-employees of Border Cars Volunteer For Us Susan Completes Generalist Training EU Citizens Support Scheme Glasgow Outreach – Kinship Care New Chief Executive Officer for Dumfries and Galloway Citizens Advice Service Debt Awareness Universal Credit Help to Claim Service Press release Best Start Grant UPDATE: COVID-19
 
Home | COVID-19 | Page 2

COVID-19

Help for domestic abuse
7th May 2020

Click here to exit this page quickly If you’ve been threatened or feel unsafe Call the police on 999 to get protection immediately.  Ask the police to refer you to specialist domestic abuse support or phone Scotland’s Domestic Abuse and Forced Marriage Helpline…

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Kinship Care and Coronavirus
27th April 2020

What is Kinship Care? All across Dumfries & Galloway, grandparents, aunts, uncles and family friends look after children because their biological parents are unable to do so. People who look after children in these circumstances are known as ‘Kinship Carers’.…

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I'm an Eu Citizen, what does Brexit means for me?

Our EU Citizen support project is still actively helping EU citizens apply to the EU Settlement Scheme via telephone and email. Our Free Helpline remains open 9am-5pm, Mon-Fri, 0800 916 9847. Our EU Advisers will provide advice over the phone…

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What if an employee has more than one job? Can they still be furloughed?
23rd April 2020

Staff members can be furloughed from each job or furloughed from one and not the other. Contracts between the staff member and their respective employers are separate and so the scheme will apply separately. Each employer will only be able…

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Struggling to pay back money you owe?

If you’re worried about people you owe money to taking steps to get the money back or you’re thinking of applying for bankruptcy (sequestration), a protected trust deed or the debt arrangement scheme (DAS) you can apply for a moratorium,…

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My employer has asked me to return to work after 3 weeks of furlough, do I have to return?
21st April 2020

Furlough is for those who cannot work or for those where there is no work or if they cannot work from home. This is a frequently asked question at the moment. It seems a lot of employers have taken furlough…

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I can’t go to work because I need to look after my child, but my boss is threatening to sack me if I don’t. What should I do?

We would urge employers to take socially responsible decisions and listen to the concerns of their workforce – particularly when they have childcare responsibilities. Employers and employees should come to an agreement about these arrangements.. Employees who are unable to…

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My boss is forcing me to go to work but I’m scared of coronavirus. What should I do?

Employers must make all efforts to help people to work from home where possible, as this will help limit the spread of the virus by reducing the amount of contact between people. In some circumstances this may be impossible –…

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My employer has drastically reduced my hours? Can I be furloughed?

 The Coronavirus Job Retention scheme only covers you if you’re not working. If you’re working from home you should get your normal pay from your employer. Both the employee and employer should take note that if an employee is still…

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Does your relative/neighbour/friend need advice and help? They don’t have a phone or access to internet?
17th April 2020

You can help them contact us. We are engaging with the people who can get in touch with us, but what about the most vulnerable people who don’t own a mobile or don’t have access to the internet? How can…

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Going to work

The government has said you should only go to work if it’s ‘not reasonably possible’ for you to work from home. If your employer tells you not to work because of coronavirus If your place of work has shut down…

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"Thank you for you help, we are now well on the road to getting my mum some much needed help"

This thank you comes from a grateful daughter who was worried and concerned for her elderly mother who lives a great distance from her. Her mother suffers from poor health and had no way of getting essential supplies like food…

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Do you think shops are acting unfairly?

Shops and businesses can put up their prices if they want to. If you’ve noticed that things cost more than usual, you’ll need to decide if you want to pay for the item or not.  If you’re worried a business…

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