Are you struggling to pay your rent?

You should explain the situation to your landlord straight away – they might give you more time to pay.

You still need to pay your rent. If you’ve fallen behind with your rent, you should start dealing with rent arrears. You can also check if you can get extra financial help. 

If your landlord doesn’t offer to be flexible with your rent payments, it’s a good idea to pay as much as you can afford and keep a record of what you discussed. 

You should also contact us, our advisers can help you explain things to your landlord.

Call our freephone number 0300 303 4321 or email us by filling in our online enquiry form.

If you can’t leave the house to pay your rent

Ask your landlord if you can pay your rent in a different way, like an online transfer. If this isn’t possible, you could try to find a friend or family member you trust to go and pay the rent for you. 

Make sure you get a receipt, in case your landlord doesn’t realise you’ve already paid.