WE ARE STILL HERE FOR TELEPHONE, EMAIL ENQUIRIES & WEBCHAT

In all, since March 2020, we have dealt with 15556 client contacts with 22152 issues. We have helped clients gain £7.6 million; this is money that in all likelihood is being reinvested in our communities. We have also managed a 230% increase in employment issues for clients. WE CAN HELP MANY MORE.

DAGCAS is complying with government guidance to help contain the spread of COVID-19. Due to the sharp rise in Coronavirus cases in Wigtownshire our bureau in Stranraer will STOP face to face contact with the public.

However, Dumfries, Annan and Stewartry will remain open for URGENT appointments and a drop-in service and to see people who have no access to telephone and internet.

If you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser.

We will deliver an essential service that focuses on telephone, webchat and email enquiries.

For the latest updates on the Covid-19 outbreak and what it means for you, take a look at our advice website.

For the latest Government Guidance on new stay at home regulations in effect, click here.

Find out more about Coronavirus by visiting nhs inform.

You can access our essential services:

By telephone at 0300 303 4321 (Free from Landlines but from mobile may vary)
By email, fill out and send online enquiry form.
Universal Credit Help to Claim service at 0800 023 2581or click here to Webchat.
Money Talk Team (check if you can maximise your income) at 0800 085 7145 or click here to Webchat.
Use our information system to find out the answer to your Citizens Advice enquiries

We are extra busy during these challenging times and appreciate your patience.

💙💛 Thanks for understanding, stay safe and well from everyone from Dumfries and Galloway Citizens Advice💙💛

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Newton Stewart Sanquhar Kelloholm North West Resource Centre Midpark Hospital Kirkcudbright Dalbeattie Castle Douglas DGRI Drop-in-Clinic Cancer Information and Support Centre Moffat Langholm Annan CAB Stranraer CAB Dumfries CAB (Headquarters)

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If you’re struggling to pay your bills Meet Alistair- Volunteer Solicitor Meet Irina- Volunteer Trainee Generalist Adviser Meet Kirsten- Volunteer Generalist Adviser Meet Derek- Volunteer Generalist Adviser Meet Stacey- Volunteer Generalist Adviser Meet Robert-Volunteer Generalist Adviser Meet Colin – Volunteer Generalist Adviser Meet Janice- Volunteer Generalist Adviser Are you worried about working due to COVID-19? Do you need to be off work to care for someone? Help for domestic abuse May Bank Holiday (VE Day) Kinship Care and Coronavirus I’m an Eu Citizen, what does Brexit means for me? What if an employee has more than one job? Can they still be furloughed? Struggling to pay back money you owe? My employer has asked me to return to work after 3 weeks of furlough, do I have to return? I can’t go to work because I need to look after my child, but my boss is threatening to sack me if I don’t. What should I do? My boss is forcing me to go to work but I’m scared of coronavirus. What should I do? My employer has drastically reduced my hours? Can I be furloughed? Does your relative/neighbour/friend need advice and help? They don’t have a phone or access to internet? Going to work “Thank you for you help, we are now well on the road to getting my mum some much needed help” Do you think shops are acting unfairly? Support for those at high COVID-19 risk I am a trades person, can I go into a customer’s house to do emergency work? Claim for your employees’ wages through the Coronavirus Job Retention Scheme Support for other forms of gender-based violence More Support for women, men, LGBT+ community, Ethnic Minority, Students and non UK citizens affected by domestic abuse… Press Release- 07/04/2020 Are you a young person? Are you worried about your health and well being? ⚠️ Warning Suspicious Email ⚠️ Managing money in the current crisis Struggling to pay your energy bills? 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Home | News | Are you a young person? Are you worried about your health and well being?

Are you a young person? Are you worried about your health and well being?

7th April 2020

Cool2Talk. Confidential. Anonymous. For young people aged 12-26 across Dumfries & Galloway.

cool2talk provide a safe space where young people can get their questions answered accurately and without judgement. Cool2talk respond to all questions within 24 hours.

Cool2talk provides a confidential service. When you use the site you do not have to provide personal information that identifies you.

Get accurate, friendly and non-judgmental support from a counsellor at NHS cool2talk

Please post a question on Cool2Talk website if you want more information

Read more HERE on child protection.

Cool2talk is not an emergency service. If you need an immediate response please contact Childline on 0800 1111 or the Samaritans .

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Dumfries and Galloway Citizens Advice Service, Scottish National Standards for Information & Advice Type III Accredited.
Scottish Charity Number SC027107 Dumfries & Galloway Citizens Advice Service is a limited by Guarantee No. 179254
Registered office at 81-85 Irish Street Dumfries DG1 2PQ
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