WE ARE STILL HERE FOR TELEPHONE, EMAIL ENQUIRIES & WEBCHAT

In all, during 2020, we have dealt with 15556 client contacts with 22152 issues. We have helped clients gain £7.6 million; this is money that in all likelihood is being reinvested in our communities. We have also managed a 230% increase in employment issues for clients. WE CAN HELP MANY MORE. 

DAGCAS is complying with government guidance to help contain the spread of COVID-19. Due to the sharp rise in Coronavirus cases in Annandale and Wigtownshire our bureau in Annan, Stranraer and the Stewartry will STOP face to face contact with the public. However, Dumfries will remain open as of 6 January for appointments and a drop-in service.   

If you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser. 

We will deliver an essential service that focuses on telephone, webchat and email enquiries. 

For the latest updates on the Covid-19 outbreak and what it means for you, take a look at our advice website. 

For the latest Government Guidance on new stay at home regulations in effect, click here. 

Find out more about Coronavirus by visiting nhs inform. 

You can access our essential services: 

We are extra busy during these challenging times and appreciate your patience. 

💙💛  Thanks for understanding, stay safe and well from everyone from Dumfries and Galloway Citizens Advice💙💛

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Home | News | Annual Report 2019-2020

Annual Report 2019-2020

9th December 2020
DAGCAS-ANNUAL-REPORT-2019-2020Download

Please download a copy of our annual report for 2019-2020. Our annual report tells a story of a very successful year. It contains statistics including client financial gains, case studies, volunteer and staff profiles and client testimonials. All of which demonstrate the hard work and contribution of our staff and volunteers. The client testimonials paint a positive picture of the vast range of issues dealt with and the positive impact we have on our clients’ lives. This report demonstrates the value and worth our service delivers to the region with your welcome support. 

In addition to our paid staff, our success would be possible without such dedicated and capable volunteers. They not only provide added value for money through the hours they contribute, volunteers also bring a connection to their community that provides a unique perspective based on their own experiences. This helps maximise the impact of our service across the region, and enables us to help and understand many more clients than would otherwise be possible.  

We continue to respond very well to the demand for advice and information across our Region. The coronavirus pandemic has compelled us to be more innovative in the way we deliver our service encompassing traditional means of contact for those who are digitally challenged along with maximising many digital platforms for those that are able to access our service using them. As a trusted organisation we are often the first point of call for people facing a crisis. 

Looking ahead, 2021 will be a key year for the service, delivering new and innovative service to meet the needs of our clients, partners and funding stakeholders. We will ensure that we embed our service at the heart of regional support and guidance in the public and charitable sectors building on existing partnerships and building new ones. 

We are proud to serve the people of Dumfries and Galloway and look forward to continuing to deliver a quality service to those who contact us seeking advice, assistance and support. 

Katie Dyet

 Communications and Volunteer manager

D&G Citizens Advice Service, 81-85 Irish Street, Dumfries  DG1 2PQ

E-mail: Katie.Dyet@dagcas.org 

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Dumfries and Galloway Citizens Advice Service, Scottish National Standards for Information & Advice Type III Accredited.
Scottish Charity Number SC027107 Dumfries & Galloway Citizens Advice Service is a limited by Guarantee No. 179254
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