Call us: 0300 303 4321
Locations
Newton Stewart Sanquhar Kelloholm North West Resource Centre Midpark Hospital Kirkcudbright Dalbeattie Castle Douglas DGRI Drop-in-Clinic Cancer Information and Support Centre Moffat Langholm Annan CAB Stranraer CAB Dumfries CAB (Headquarters)
Pages
Volunteering Video Pension Wise Newsletter Meet Janice- Volunteer Generalist Adviser Meet Colin – Volunteer Generalist Adviser Meet Robert-Volunteer Generalist Adviser Meet Derek- Volunteer Generalist Adviser Meet Kirsten- Volunteer Generalist Adviser Meet Stacey- Volunteer Generalist Adviser Meet our Volunteers Kinship Care Contact us Eu Citizen feeling in the dark about Brexit? Helpline & Webchat Phone and email advice Request a home visit Book an appointment Drop-in Health Latest Volunteer for Us Fundraise for us Donate Get Involved Referrals Who we help Ways to get help Get Help Family Immigration Housing and Homelessness Law and Courts Work Debt and Money Consumer Rights Benefits Advice Subject Access Request Form Locations Who Funds Us Board of Directors Privacy and Cookie Policy What We Do Who we are Home
Posts
Annual Report 2020-21 Communications Strategy 2022 Volunteer Strategy 2022 Doubling the Scottish Child Payment Adult Disability Payment Big Energy Winter Press Release Press Release – Support4Life Project Help with Smoke & Heat Alarms Kickstart Positions Carers Allowance Supplement Increase Warm Home Discount Scheme £20 Universal Credit Uplift Best Start Foods Increase DAGCAS Making Debt Advice More Accessible. Changes to Employment Law – Press Release We are looking for volunteers We Have a Newsletter! Job Start Payment Civil Partnership News YES, late night Thursdays are back. Having problems getting your furlough pay? I have been affected by Coronavirus, can I claim benefits? Coronavirus – being furloughed if you can’t work PRESS RELEASE Struggling to pay your household bills? Coronavirus – if you need to be off work to care for someone Coronavirus – getting benefits if you’re self-isolating Annual Report 2019-2020 Updates from Social Security Scotland Check if your redundancy is fair ANNUAL GENERAL MEETING Press Release- End of Furlough Scheme Support Check if you can get a free TV licence Dumfries and Galloway Citizens Advice Service Opens Bureaux Are you struggling to pay your rent? Struggling to pay your mortgage? If you’re struggling to pay your bills Help for domestic abuse Kinship Care and Coronavirus What if an employee has more than one job? Can they still be furloughed? Struggling to pay back money you owe? I can’t go to work because I need to look after my child, but my boss is threatening to sack me if I don’t. What should I do? My boss is forcing me to go to work but I’m scared of coronavirus. What should I do? Does your relative/neighbour/friend need advice and help? They don’t have a phone or access to internet? Going to work “Thank you for you help, we are now well on the road to getting my mum some much needed help” Do you think shops are acting unfairly? Support for those at high COVID-19 risk Claim for your employees’ wages through the Coronavirus Job Retention Scheme Support for other forms of gender-based violence More Support for women, men, LGBT+ community, Ethnic Minority, Students and non UK citizens affected by domestic abuse… Press Release- 07/04/2020 Are you a young person? Are you worried about your health and well being? Managing money in the current crisis Struggling to pay your energy bills? Advice for businesses If you think shops aren’t acting fairly If you need to take time off to look after your children School closures and key workers Changes to benefits Health advice Caring for you mental health COVID-19 FAQ Furlough Staff Is Coronavirus impacting your life? PRESS RELEASE SOUTH OF SCOTLAND MSP COLIN SMYTH PRAISES AMAZING WORK OF LOCAL CITIZENS ADVICE SERVICES AND CALLS FOR MORE PEOPLE TO CONSIDER VOLUNTEERING ARE YOU AN EU CITIZEN AND DO YOU WANT TO STAY IN SCOTLAND? PRESS RELEASE Scottish Gas (British Gas) Prepayment Keys / Cards Eu Citizen feeling in the dark about Brexit? Volunteer For Us Late Applications for EU Citizens Support Scheme Press release
 
Home | News | Annual Report 2019-2020

Annual Report 2019-2020

9th December 2020
DAGCAS-ANNUAL-REPORT-2019-2020Download

Please download a copy of our annual report for 2019-2020. Our annual report tells a story of a very successful year. It contains statistics including client financial gains, case studies, volunteer and staff profiles and client testimonials. All of which demonstrate the hard work and contribution of our staff and volunteers. The client testimonials paint a positive picture of the vast range of issues dealt with and the positive impact we have on our clients’ lives. This report demonstrates the value and worth our service delivers to the region with your welcome support. 

In addition to our paid staff, our success would be possible without such dedicated and capable volunteers. They not only provide added value for money through the hours they contribute, volunteers also bring a connection to their community that provides a unique perspective based on their own experiences. This helps maximise the impact of our service across the region, and enables us to help and understand many more clients than would otherwise be possible.  

We continue to respond very well to the demand for advice and information across our Region. The coronavirus pandemic has compelled us to be more innovative in the way we deliver our service encompassing traditional means of contact for those who are digitally challenged along with maximising many digital platforms for those that are able to access our service using them. As a trusted organisation we are often the first point of call for people facing a crisis. 

Looking ahead, 2021 will be a key year for the service, delivering new and innovative service to meet the needs of our clients, partners and funding stakeholders. We will ensure that we embed our service at the heart of regional support and guidance in the public and charitable sectors building on existing partnerships and building new ones. 

We are proud to serve the people of Dumfries and Galloway and look forward to continuing to deliver a quality service to those who contact us seeking advice, assistance and support. 

Katie Dyet

 Communications and Volunteer manager

D&G Citizens Advice Service, 81-85 Irish Street, Dumfries  DG1 2PQ

E-mail: Katie.Dyet@dagcas.org 

Back to News
What we do
Who We Are
Get Involved

Get Help
Contact Us
Tel: 0300 303 4321




Social media
Dumfries and Galloway Citizens Advice Service, Scottish National Standards for Information & Advice Type III Accredited.
Scottish Charity Number SC027107 Dumfries & Galloway Citizens Advice Service is a limited by Guarantee No. 179254
Registered office at 81-85 Irish Street Dumfries DG1 2PQ
Privacy Policy
Web design by Creatomatic
This site uses cookies.
Configure
 
Read our privacy policy

This site uses cookies for marketing, personalisation, and analysis purposes. You can opt out of this at any time or view our full privacy policy for more information.